Refund Policy

1. Eligibility for Refunds

​

To be eligible for a refund, your request must meet the following conditions:

• Timeframe: You must request a refund within [e.g., 14 or 30] days of receiving your order.

• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.

• Proof of Purchase: A receipt or proof of purchase is required.

 

2. Non-Refundable Items

​

The following items are not eligible for refunds:

• Gift cards

• Downloadable software or digital products

• Sale or clearance items (if marked as final sale)

• Personalized or custom-made products

• Perishable goods (e.g., food, flowers)

 

3. Partial Refunds

​

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use

• Packaging that has been opened or damaged

• Returns requested after the refund window has closed but are approved as exceptions

 

4. Refund Process

​

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5–10 business days].

• If rejected, we will notify you with the reason and offer alternative solutions if applicable.

 

5. Late or Missing Refunds

​

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company—it may take some time before your refund is officially posted.

3. Contact your bank—there is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at michael.olivo@olivogolf.com.

 

6. Exchanges

​

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at michael.olivo@olivogolf.com.

 

7. Return Shipping

​

• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item).

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

 

8. International Orders

​

Refunds for international orders may be subject to additional shipping and customs fees. Please contact us before returning any international orders.

 

9. Contact Us

​

If you have any questions about our refund policy, please contact us at:

Email: michael.olivo@olivogolf.com.